Customer care information
If you require any assistance please contact our friendly customer care team using the following options:
- email to firstname.lastname@example.org
- or call us on 020 4850 4850.
Will my network work if there is a power failure?
No, your service will not work in the event of a power outage. Services can only operate during a power outage if a battery backup unit is also installed.
How can I access account information?
You can access your account information, view your usage and your plan details all by the click of a button. To do this type in the following link .
When will my service be installed?
New installations are carried out in two stages:
Stage 1 – A quality check is conducted which involves a visit to the premises and an inspection is conducted at the location, and feasibility of the installation is carried out.
Stage 2 – The technician attends the premises to complete the installation. Generally your service will be installed within 5 to 10 days of Limerick Technologies receiving your completed application form.
Please note from time to time delays will occur for varying reasons. We do not guarantee timeframes for installation and cannot be held liable for delays.
What installation time slots are available?
The technician will contact you prior to installation to organise a mutually convenient time for the installation to be completed.
Who do I contact if I experience a service outage?
If you experience a service outage please contact Limerick Technologies and we will provide you with an ETA for resolution.
Do I need a wireless router?
If you would like to use multiple devices all at once using wireless connectivity around your premises, you will need to purchase a router.